Service & Warranty

In the pursuit of very high quality standards, all Thorens devices are designed and manufactured with a long product life in mind. However in the unlikely case that your device fails to operate properly you can have it repaired or serviced by an appointed Thorens service centre within the warranty period (and also beyond). Please take account of the following information:

Service/repair within warranty period:

Please contact the Thorens dealer from whom you have acquired your device, or alternatively the Thorens distribution partner in your country.

In order to avoid unnecessary delays we advise to prepare the following information to be given to the dealer or distribution partner respectively:

-    Type or name of device
-    Serial Number
-    Date and place of purchase
-    Description of failure / malfunction
-    Your full name and complete address with phone number / email-address

Hint: if a warranty issue is to be handled by a Thorens distribution partner it is usually required to have the device shipped. Unless a pick-up on site is covered by the warranty conditions, delivery to the service centre / distribution partner must be effected at your own risk and expenses. It is therefore strongly recommended to ship the device in its original packing, because only by this measure the device will be sufficiently protected from being damaged during transportation.

Service/repair beyond warranty period (date of manufacture from 1999)

After the warranty period has expired you can have your device serviced or repaired with costs. Please contact the Thorens dealer from whom you have acquired your device, or alternatively the Thorens distribution partner in your country.

Repair/spare parts for devices with date of manufacture before 1999

In the event that you request information on Thorens devices manufactured before 1999 please contact the following service partner:

Futurecat
Hermannstrasse 161
D-12051 Berlin
Germany

Telefon: +49 30 138 916 33
Telefax: +49 30 138 916 34
E-Mail: infofuturecatnet
Internet: http://www.futurecat.net

Contact: Mr Michael Karek

Information on Thorens vintage devices may be obtained from the Thorens Technical Database. There you'll encounter useful information on technical specifications as well as on instruction or service manuals for a large number of Thorens products.